Chapel Internet
Agreements and Policies
By subscribing to or
using Chapel Internet’s
services, you agree to
abide by the following
agreements and policies:
Chapel Internet reserves
the right to terminate
any account for
violations of the above
policies and to revise,
amend or modify any of
the above policies at
any time and in any
manner.
The information
contained in this web
site does not constitute
an offer to sell or a
solicitation of an offer
to buy securities. The
information contained in
this web site does not
constitute investment
advice.
Links to third party web
sites on this site are
provided solely as a
convenience to you. If
you use these links, you
will leave Chapel
Internet’s web site.
Chapel Internet has not
reviewed, does not
control, does not
endorse, and is not
responsible for any of
these sites or their
content. If you decide
to access any of the
third party web sites
linked to Chapel
Internet’s web site, you
do so entirely at your
own risk.
Acceptable Use
Policy:
- Say or do
whatever you want in
the appropriate
forum. If you are
not sure what's
appropriate, ask.
- Don't do
anything that is
illegal. If illegal
content is reported
as originating from
our system, we will
delete the file and
report the action to
the appropriate
victims and/or law
enforcement. If
illegal content
which originated
from outside is
reported on our
system, we will
delete the file from
public access,
archive the item for
law enforcement, and
report the action to
the originating
system's
administrators.
- Do not do
anything to
jeopardize the
integrity of the
Internet or Chapel
Internet's systems.
- Follow the
policies of the
Internet's global
community.
- Review and abide
by our Abuse Policy
and Terms of Service
Agreement
Violation of the
Acceptable Use Policy
may result in immediate
account termination and
forfeiture of any fees.
Abuse Policy
Chapel Internet is
committed to serving its
customers and preserving
the integrity of the
Internet by following
widely accepted
guidelines of Internet
communication. Abusive
practices are strictly
prohibited on Chapel
Internet’s network. We
are available to assist
you in any way possible
should you need advice
about proper use of
Internet resources or
should you become the
target of abuse via the
Internet.
Violation of the Abuse
Policy may result in
immediate account
termination and
forfeiture of any fees.
We deal with two
different types of
abuse:
|
Abuse ON
the net
|
Abuse ON the net
refers to
actions that
would violate
the laws, norms,
customs or
manners
independent of
the medium
chosen to carry
out the action.
Acts which are
considered
abusive if
carried out via
paper mail,
telephone,
personal
contact, fax,
etc., fall into
this category.
Abuse ON the net
is mainly
concerned with
the content
and/or intent of
communication.
Examples include
fraud, assault,
harassment,
stalking,
forgery, obscene
communication,
child
pornography,
copyright
infringement and
unlawful
distribution of
intellectual
property. |
|
Abuse OF
the net
|
Abuse OF the net
refers to
actions which
interfere with
the normal
functionality of
the network.
Examples include
excessive multi
posting or cross
posting of
USENET articles,
unsolicited
broadcast email
(“spam” and “velveeta”),
mailbombing,
denial of
service or
security related
attacks. We also
consider
“camping,” or
using an Chapel
Internet dial-up
account for
dedicated
access, abuse of
the net. Some of
these activities
may be
actionable under
criminal and
civil statutes. |
General Guidelines
for all Abuse matters
Innocent Until
Proven Guilty
Experience shows that a
significant percentage
of abuse reports are
either erroneous or are
intended to harm the
alleged perpetrator.
Administrative or
disciplinary action will
not be initiated without
evidence which
unambiguously identifies
the account responsible
for the alleged abuse.
Customer Privacy
Is Paramount
Information about
customers of Chapel
Internet will not be
released, except to duly
authorized officers of
the state and federal
courts or investigatory
authorities who present
the proper legal
documents and except as
otherwise set forth in
this policy and in our
Acceptable Use Policy.
Information concerning
accounts involved in
alleged offenses will
not be released to the
complainant nor to the
press. See our Privacy
Policy.
Guidelines for Abuse
ON the Net
In general, we do not
review or monitor the
contents of our
customers’
communications. However,
when abusive content is
brought to our
attention, we will
cooperate as necessary
with law enforcement
authorities within the
appropriate legal
boundaries and dispose
of the matter in
accordance with Chapel
Internet’s policies and
any additional
constraints imposed by
law. If illegal content
is reported as
originating from our
system, we will delete
the file and report the
action to the
appropriate victims
and/or law enforcement.
If illegal content which
originated from outside
is reported on our
system, we will delete
the file from public
access, archive the item
for law enforcement, and
report the action to the
originating system's
administrators.
Guidelines for Abuse
OF the Net
Chapel Internet is a
commercial enterprise.
Our customers pay us for
services rendered. To
provide those services,
Chapel Internet
establishes and
maintains a significant
investment in people,
equipment and software.
We are obligated to
maintain our systems to
meet the standards set
by our customers, our
investors and the global
Internet community.
Attacks
Accounts used to carry
out attacks (mailbombs,
network transport
attacks, newsgroup
flooding) will be closed
immediately upon
authorization by a
designated member of the
staff of Chapel
Internet. If compelling
evidence suggests that
the security of the
account was compromised
and that the attack was
not carried out by the
holder of the account
then at the discretion
of Chapel Internet, the
account may be
reinstated with a
different
username/password.
Spam
A single, substantiated
complaint of email
broadcasting will result
in the suspension of the
account determined to be
responsible for the
email. For first
offenses, the customer
will be contacted, the
Abuse Policy will be
explained and the
customer will be asked
to abide by this policy.
At the discretion of
Chapel Internet, a
customer's account may
be reactivated following
the customer contact and
the customer's agreement
to abide by our Abuse
Policy. Upon any
subsequent offense, the
account will be
permanently closed. In
the event that a
customer does not agree
to abide by our Abuse
Policy, the account will
be permanently closed.
Be aware that this also
applies to accounts,
such as web sites,
advertised in spam. For
example, if an Chapel
Internet customer's web
site is advertised in
spam, even though the
customer did not send
the spam, the customer
has violated this Abuse
Policy and will be
contacted and/or the
account closed as set
forth above.
In ANY event of abuse,
Chapel Internet reserves
the right in its sole
discretion to
immediately terminate
the account. Accounts
terminated for abuse
issues are not eligible
for refunds. Moreover,
accounts associated with
abuse will be
responsible for paying
Chapel Internet's costs
and expenses of
identifying, terminating
and correcting such
abuse.
Reporting Abuse
To report any instance
of abuse, contact:
[email protected]
If you are receiving
unsolicited email, you
may redirect the mail,
along with all headers
to. We will contact the
provider of the sender's
account. You may also
contact that provider by
sending email to:
[email protected]
(insert provider domain)
Example: [email protected]
Terms of Service
Agreement
Read these Terms of
Service carefully before
using our Internet
services (“Services”).
By subscribing to or
using our Services, you
agree to abide by these
Terms of Service as well
as our Acceptable Use
Policy, Abuse Policy and
Billing Policy. You may
obtain a hard copy of
these policies by
calling the Chapel
Internet sales office at
(888) 747-4949.
Violation of any of
our policies may result
in immediate account
termination and
forfeiture of any fees.
_____________________________________________________________
AnyTime Access
Anytime means that
access is allowed
anytime. No limits exist
with regard to time of
day or day of week for
establishing a
connection. Anytime does
not mean the ability to
connect for a period of
unlimited duration. On
the contrary, Chapel
Internet offers
dedicated dial-up access
for those customers who
require indefinite
periods of connection
time. Chapel Internet
reserves the right to
terminate a connection
under the 24x7 AnyTime
plan for reasons
including but not
limited to extended
periods for which the
connection appears to be
idle or connections
which have been
established for
abnormally long periods
of time.
Currently, all non
dedicated modem lines
will disconnect
following a period of
inactivity. Users agree
to not use any automatic
method to circumvent the
inactivity disconnect
and to keep the
connection active only
when the subscriber is
actively using it. Only
one connection per
account is allowed at
any given time.
Using a personal account
(including any free Web
space) for high volume
or commercial use is
prohibited. Chapel
Internet reserves the
right to manage existing
resources which includes
setting limits on the
size of your mail box
and the length of time
email may be stored on
the mail server here.
Mailboxes that come
close to exceeding the
current size limitation
of ten megabytes will
receive a notice
informing of the current
size of their mail box
and requesting that mail
be removed from the
server located at Chapel
Internet. Once a mailbox
exceeds it size
limitation incoming
messages will be
returned to the sender
with the notification
that the intended
delivery could not be
made to the mail box
because it is full.
Messages that have been
on the server for thirty
days or longer will be
deleted by Chapel
Internet.
Software
The software and other
products provided by
Chapel Internet contain
proprietary materials.
Duplication or use not
in accordance with the
user agreement is
strictly forbidden. The
software provided by
Chapel Internet may
contain third party
shareware and its use
may be subject to terms
and conditions of
separate shareware
license agreements.
Payment and Billing
See our Billing Policy.
Telephone Costs
Local access dial up
numbers may not be
available in all areas.
You are solely
responsible for
determining if use of a
particular dial up
number will cause you to
incur long distance,
toll, or other charges.
Chapel Internet is not
responsible for any long
distance, toll or other
telecommunications
charges you incur. Toll
free (800 #),
international, and
simultaneous login
access costs are extra.
Pricing
Current prices for our
Services are posted
throughout our website
at or may be obtained by
calling (888) 747-4949.
Chapel Internet reserves
the right to change
prices and institute new
fees at any time.
Use of Account
Upon registration, you
receive a username,
password, and account
designation. You and
members of your
household or business,
if you have purchased a
business account, are
the only authorized
users of your account
and must comply with
these terms of service.
You must keep your
password confidential so
that no one else may
access the Services
through your account.
You must notify us
immediately upon
discovering any
unauthorized use of your
account.
Access Numbers
Chapel Internet may
change its access
numbers at any time.
Chapel Internet may
direct you to use
certain numbers to
access the Services or
to restrict use of
specific access numbers.
Usernames, passwords and
email addresses are
Chapel Internet’s
property and Chapel
Internet may alter or
replace them at any
time.
CHAPEL E-MAIL
CUSTOMERS
Chapel Internet is not
responsible for lost or
damaged email due to
transferring attempts
from other mailboxes.
See also: "No
Warrantees; Limitation
of Liability," below.
NO WARRANTIES;
LIMITATION OF LIABILITY.
Chapel Internet HAS NO
CONTROL OVER THE
INFORMATION, PRODUCTS,
OR SERVICES ON THE
INTERNET, EXCEPT FOR
THOSE SERVICES
SPECIFICALLY OFFERED AND
PROVIDED BY
Chapel
Internet. Chapel
Internet HAS NO CONTROL
OVER AND IS NOT
RESPONSIBLE FOR ANY
MATERIALS ON THE
INTERNET WHICH MAY BE
OFFENSIVE TO YOU OR ANY
PRODUCTS OR SERVICES YOU
MAY PURCHASE FROM THIRD
PARTIES ON THE INTERNET.
THE USER ASSUMES ALL
RISK AND LIABILITY FOR
ANY DAMAGE OR LOSS
WHATSOEVER ASSOCIATED
WITH THE USE OF THE
INTERNET OR THE
SOFTWARE, SERVICES OR
PRODUCTS PROVIDED BY
Chapel Internet.
THE SOFTWARE, SERVICES
AND OTHER PRODUCTS
PROVIDED BY Chapel
Internet ARE PROVIDED ON
AN “AS IS” AND “AS
AVAILABLE” BASIS. Chapel
Internet MAKES NO
WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING
WARRANTIES OF
MERCHANTABILITY OR
FITNESS FOR A PARTICULAR
PURPOSE IN CONNECTION
WITH THE SERVICES. NO
ADVICE OR INFORMATION
GIVEN BY Chapel Internet
OR ITS REPRESENTATIVES
SHALL CREATE A WARRANTY.
Chapel Internet IS NOT
LIABLE FOR ANY COSTS OR
DAMAGES ARISING DIRECTLY
OR INDIRECTLY FROM YOUR
USE OF THE SERVICES OR
THE INTERNET INCLUDING
ANY INDIRECT,
INCIDENTAL,
CONSEQUENTIAL, PUNITIVE,
EXEMPLARY, RELIANCE OR
SPECIAL DAMAGES RELATED
TO LOSS OF USE OR LOST
BUSINESS, REVENUE,
PROFITS OR GOODWILL.
CHAPEL INTERNET'S TOTAL
LIABILITY TO ANY USER
FOR ANY AND ALL CLAIMS
RELATING TO THE USE OF
THE SERVICES SHALL NOT
EXCEED THE TOTAL AMOUNT
PAID BY SUCH USER TO
CHAPEL INTERNET FOR THE
SERVICES DURING A ONE
YEAR PERIOD. THIS
APPLIES REGARDLESS OF
THE FORM OF ACTION,
WHETHER IN CONTRACT,
WARRANTY, STRICT
LIABILITY, TORT
(INCLUDING, WITHOUT
LIMITATION, NEGLIGENCE
OF ANY KIND) OR
OTHERWISE, AND WHETHER
OR NOT DAMAGES WERE
FORESEEABLE.
Web Site Users
Links to third party web
sites on Chapel
Internet’s site are
provided solely as a
convenience to you. If
you use these links, you
will leave Chapel
Internet’s web site.
Chapel Internet has not
reviewed, does not
control and is not
responsible for any of
these sites or their
content. Chapel Internet
does not endorse or make
any representations
about these sites, or
any information,
software or other
products, services or
materials found there,
or any results that may
be obtained from using
them. If you decide to
access any of the third
party web sites linked
to Chapel Internet’s web
site, you do so entirely
at your own risk.
Term and Termination
Use of the Services
constitutes acceptance
of these Terms of
Service, Chapel
Internet’s other
policies and any future
versions. If you are
dissatisfied with the
Services or any related
terms, conditions,
policies or practices,
your sole and exclusive
remedy is to discontinue
using the Services and
to terminate your
account.
You may terminate your
account at any time and
for any reason by
providing notice of
intent to terminate to
Chapel Internet by:
registered or certified
mail, return receipt
requested addressed to
Chapel Internet,
Customer Service, 1212
West Main Street,
Richmond, Kentucky 40475 or
a telephone call
directed to Accounts
Customer Service at
(859) 623-1500.
Your termination will
only be complete upon
your receipt of a
cancellation
confirmation number.
Charges to your account
will stop accruing the
day Chapel Internet
provides you with a
cancellation
confirmation number.
Based on your billing
cycle, charges accrued
prior to your
termination may apply
after you receive a
cancellation
confirmation. If your
account included space
on Chapel Internet’s
servers, anything stored
on this space will be
deleted upon
termination.
Without prior notice,
Chapel Internet may
terminate your use of
the Services, your
password or your account
for any reason,
including, without
limitation, if Chapel
Internet in its sole
discretion believes you
have violated these
Terms of Service, our
Acceptable Use Policy or
any of our policies, or
if you fail to pay any
charges when due. Chapel
Internet may provide
termination notice to
you by email addressed
to your email account or
by US Mail.
INDEMNIFICATION
YOU AGREE TO INDEMNIFY
AND HOLD HARMLESS Chapel
Internet FROM ANY AND
ALL CLAIMS AND DAMAGES
(INCLUDING ATTORNEYS’
FEES AND EXPENSES)
RELATED TO (I) YOUR
BREACH OF THIS AGREEMENT
OR ANY OTHER POLICIES OF
Chapel Internet OR (II)
YOUR USE OF THE SERVICES
OR THE INTERNET.
JURISDICTION
THIS AGREEMENT IS
GOVERNED BY KENTUCKY
LAW WITHOUT REGARD TO
CONFLICT OF LAW
PROVISIONS. THE PARTIES
AGREE THAT ANY DISPUTES
REGARDING THIS AGREEMENT
OR THE SERVICES WILL BE
BROUGHT IN THE
APPROPRIATE FEDERAL OR
STATE COURT IN MADISON
COUNTY, KENTUCKY. YOU
CONSENT TO THE PERSONAL
JURISDICTION OF SUCH
COURTS SITTING IN
KENTUCKY WITH
RESPECT TO SUCH MATTERS
OR OTHERWISE BETWEEN YOU
AND CHAPEL INTERNET AND
WAIVE YOUR RIGHTS TO
REMOVAL OR CONSENT TO
REMOVAL.
Miscellaneous
This Terms of Service
Agreement, the
Acceptable Use Policy ,
the Abuse Policy, the
Billing Policy and
Chapel Internet’s other
user policies posted on
Chapel Internet’s Web
site constitute the
entire agreement between
you and Chapel Internet
with respect to your use
of the Services. These
Terms of Service and any
of Chapel Internet’s
other user policies may
be revised, amended, or
modified at any time and
in any manner.
_____________________________________________________________
Privacy Policy
Chapel Internet is
committed to respecting
the privacy of our
customers. The personal
information a customer
provides to us is used
by us to provide access
service, bill the
customer’s account and
update our customers on
happenings at Chapel
Internet. We do not sell
our customer lists or
any customer personal
information to others
for marketing purposes.
Additionally, we do not
regularly monitor our
customers’ email,
newsgroup posts, web
sites or track their
movements on the
Internet. Other than
bugging you periodically
with a newsletter from
our CEO or with
important announcements,
we will do everything
possible to protect your
privacy and not subject
you to multi level
marketing schemes.
Information about
customers of Chapel
Internet will be
released only to the
customer, to the
appropriate employees of
Chapel Internet or to
duly authorized officers
of the state and federal
courts or investigatory
authorities who present
the proper legal
documents.
_____________________________________________________________
Billing Policy
Subscribers must provide
Chapel Internet with
accurate and complete
billing information
including legal name,
address, telephone
number, and credit
card/billing
information, and report
to Chapel Internet all
changes to this
information within
fifteen (15) days of the
change. All accounts are
automatically re-billed,
depending on your
billing frequency,
without notification.
Billing Frequency
Your billing frequency
is equal to the length
of your billing cycle
and is determined by the
type of payment schedule
you selected, e.g.,
monthly, semi annually,
annually, bi annually.
The cycle begins upon
the day that you sign up
for service. If you
prepay for six, twelve
or twenty-four months of
service, you will be
provided service until
the end of your prepaid
term (subject to
compliance with our
abuse and other
policies). As such, we
will not refund prepaid
accounts. Activation
fees are not refundable.
Payment Methods
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Credit Cards:
|
Credit cards are
billed according
to the billing
frequency. For
example, an
account with an
annual billing
frequency is
charged once per
year while it is
active. Your
account will be
automatically
re-billed
without
notification at
the end of your
billing
frequency. |
|
Auto-debits:
|
Auto debits
(e.g.,
electronic
debits from a
bank account)
are billed
according to the
billing
frequency. For
example an
account with an
annual billing
frequency is
charged once per
year while it is
active. Your
account will be
automatically
re-billed
without
notification at
the end of your
billing
frequency. All
auto-debit
transactions are
treated as
checks for
refund purposes
in that refunds
shall be delayed
ten (10)
business days to
allow time for
the debit to
clear with the
bank. You will
be charged a fee
of $2.50 for
each automatic
bank account
debit or credit
transaction
associated with
your Chapel
Internet
account. For
example, if you
pay for your
internet
services by an
automatic debit
of your bank
account on a
monthly basis,
you will be
charged $2.50
per month in
addition to the
cost of your
internet
services
Likewise, any
refund you
receive by an
automatic credit
to your bank
account will be
reduced by
$2.50. This fee
does not apply
to credit card
and debit card
transactions
|
Checks and
Invoices:
|
Customers
choosing
check/invoice
payment options
are sent an
invoice promptly
upon sign up.
Payment of this
invoice is due
within fifteen
(15) days.
Recurring
invoices shall
be sent on the
customer's next
billing date.
Refunds shall be
delayed ten (10)
business days to
allow time for
the check to
clear with the
bank. |
Returns/Declines:
Customers shall receive
notification of returned
items (e.g., declines,
NSF checks) via e mail.
Customers with multiple
instances of checks
returned, credit cards
declined, etc., shall be
required to pre pay
their memberships for a
period of at least 6
months. A $25 NSF fee
will be assessed for
each returned check and
ACH or credit card
declines.
Termination:
To
cancel services,
subscribers are
responsible for
informing Chapel
Communications
in writing by
letter, email or
fax by the 25th
of the month
prior to the
next billing
cycle to avoid
additional
charges.
Charges
and Refunds:
Subscribers
are responsible for
any charges to their
account. Payment is
due within 3 days of
invoice or initial
attempt at credit
card charge or
auto-debit, as
applicable. You may
be subject to pay a
late fee of $2.00 or
1 1/2% after ten
(10) days. All
charges are
considered valid
unless disputed in
writing within
fifteen (15) days of
the billing date.
Adjustments will not
be made for charges
that are more than
ten (10) days old.
Chapel Internet is
not responsible for
any charges or
expenses (e.g for
overdrawn accounts,
exceeding credit
card limits, etc.)
resulting from
charges billed by
Chapel Internet.
Delinquent accounts
may be suspended or
canceled at Chapel
Internet's sole
discretion; however,
charges will
continue to accrue
until the account is
canceled. Chapel
Internet may bill an
additional charge to
reinstate a
suspended account.
Refunds are
disbursed in the
manner determined by
Chapel Internet at
its discretion (ie.
check, credit to
credit card or
service credit). Any
incorrectly issued
refunds will be
recovered by Chapel
Internet in the same
manner as the refund
was issued. For
example, suppose
Chapel Internet
charges your credit
card for an amount,
but that charge is
subsequently voided
because you dispute
the charge with your
credit card company.
If Chapel Internet
also issues you a
refund for that
charge (in the form
of a credit to your
credit card
account), Chapel
Internet is entitled
to recover that
refund by charging
your credit card
account for the
amount of the
refund. As stated
above under "Billing
Frequency," if you
prepay for six,
twelve or
twenty-four months
of service, you will
be provided service
until the end of
your prepaid term
(subject to
compliance with our
abuse and other
policies). As such,
we will not refund
prepaid accounts.
Activation fees are
not refundable.
Note: Any type of
account cancelled
for a violation of
our Acceptable Use
Policy or Abuse
Policy is not
eligible for any
type of refund.
DSL customers may
receive a refund in
the following
circumstances:
After installation
of DSL service the
customer is
responsible for all
associated charges
for the service
term.
Setup fees will not
be refunded for any
account successfully
installed,
regardless of the
time of
cancellation. Any
refunds due will not
be issued until
customer has
returned any and all
CPE (Customer
Premises Equipment)
in accordance with
the process provided
by Chapel Internet.
There is a
restocking fee
charged to the
customer for
returned CPE. The
restocking fee is
$75 for a DSL modem,
and $125 for a DSL
router.
DSL Termination Fee
If you cancel your
DSL order prior to
installation, you
will be responsible
for paying
a full months
service
order cancellation
fee.
If you cancel your
DSL service within
one year of its
installation, you
will be responsible
for paying a
cancellation fee of
$250.
_____________________________________________________________
If you have questions
concerning your account,
you may call our billing
department at (888)
747-4949 or send an
email to:
[email protected]
Thank you for your
continuing support of
Chapel Internet. We
appreciate your
business.
Trademark and Copyright
Notice
© 1995 -2005 Chapel
Internet
Chapel Internet,
the Chapel
Internet logo,
WireFIRE DSL,
FireCracker
Wireless and NetFlash are
registered
service marks of
Chapel
Communications
and its
subsidiaries.
All other
trademarks and
service marks
are the property
of their
respective
owners.
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