BW1428  SEP 16,1999      13:43  PACIFIC      16:43  EASTERN

Chapel Signs Customer Care Solution Contract for Telecommunication Services; 
Contract Enables Accelerated Market Penetration With Lower Start-Up Costs† 

RICHMOND, KY, Sep 16, 1999 -- Chapel Services Inc. a provider of high-speed Internet service and voice technology in the Southeastern U.S., today announced it has executed an agreement with Cincom Systems of Cincinnati to deploy Cincomís Manage:TMS billing and customer care system for telecommunication services.

Chapel has recently received approval to operate as a CLEC (Competitive Local Exchange Carrier) in the states of Kentucky, Florida, Georgia, Mississippi, and is awaiting approval for North Carolina. Cincom will provide Chapel with a total source for customer care, billing and circuit management. The Cincom TMS package has been developed to interface with existing incumbent providers to handle Chapelís requests and manage customer care issues on Chapelís data and voice circuits. Cincom will work with various vendors such as Bellsouth, GTE, Sprint, etc, to afford Chapel a carrier-class customer service solution, satisfying its operational requirements, as well as providing an industry proven customer care tool to ensure client satisfaction.

"This contract is yet another reflection of our commitment to rapidly deploy bundled, value-added telephone service with a high level of customer service," said J. Lee Murphy, president of Chapel. "By accelerating our time to market, we intend to generate revenues more quickly and move forward with our strategy of cross-selling additional services. Chapel wishes to bundle their own services with those of other carriers and providers allowing Chapel to provide a ĎOne Source-One Billí solution for all their clientís data, Internet, and voice needs"

About Chapel Services Inc.

Chapel Services Inc. is a Southeastern Regional Competitive Local Exchange Carrier (CLEC) and Information/Internet Service Provider (IISP), providing local dial-tone, intra-state toll, long distance, high-speed Internet access solutions over traditional copper wire and wireless technology to residential and commercial clients throughout the Southeast. 

About Cincom Systems

Founded in 1968, Cincom is one of the largest, most experienced software companies in the world. Businesses throughout the world count on Cincom's solutions to provide competitive advantages in a wide variety of industries. Today Cincom serves thousands of customers on five continents. Annual sales exceed $185 million.

For further information about Chapel Services visit  or call 606 623-1500 

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